FAQs
You can submit your journey details through our online booking page or contact us directly.
We recommend booking at least 24 hours in advance. For cross-border transfers, specific vehicle requests or busy periods, 24–48 hours’ notice is recommended.
Lead time for large groups depends on the group size and itinerary. Please contact us directly so that we can make the necessary arrangements.
For same-day bookings, please contact us to check vehicle availability.
Tel: +852 6888 6470 Email: orders@sttravel.hk
Please provide the date, time, pick-up location, destination, number of passengers and luggage details. For airport transfers, please also provide your flight information.
If you are travelling with infants or children, please provide their number and ages so that we can arrange a suitable vehicle and child seats.
If you require an additional pick-up, drop-off or stop, please check with our customer service team in advance. Additional stop charges will apply.
Final charges are subject to the quotation for your journey.
If you have provided your flight details, we will monitor the flight status and coordinate the pick-up based on the actual arrival time.
Airport pick-ups include 60 minutes of complimentary waiting time from the actual flight landing time. Waiting charges will apply after this period.
Final charges are subject to the quotation for your journey.
Your chauffeur will wait at the designated area in the Arrival Hall and will identify you with a name sign.
The exact meeting point and contact arrangements will be provided when your journey is confirmed. If you cannot locate your chauffeur after arrival, please contact our operations team or the chauffeur directly.
For non-airport transfers, a 15-minute complimentary waiting period is provided from the chauffeur’s arrival time.
After the complimentary waiting period, a charge of USD 26 per 30 minutes will apply. Any waiting time of less than 30 minutes will be charged as a full 30-minute period.
Final charges are subject to the quotation for your journey.
Yes. We provide cross-border transfers between Hong Kong and Shenzhen, Dongguan, Huizhou, Guangzhou, Zhuhai and other Greater Bay Area destinations.
Executive sedans are not available for cross-border transfers. A seven-seater MPV or other suitable vehicle will be arranged based on the number of passengers and the itinerary.
Please contact us to confirm whether your requested pick-up location or destination is within our service area.
Tel: +852 6888 6470 Email: orders@sttravel.hk
Yes. We can arrange transfers between Hong Kong International Airport and Shenzhen or other selected Greater Bay Area cities.
Transfers between Hong Kong and selected airports within the Greater Bay Area can also be arranged. Please contact us to confirm availability.
Final charges are subject to the quotation for your journey.
Passengers are responsible for carrying valid travel documents and any visas or permits required for the journey.
Entry and exit requirements vary between travellers. Please check the latest requirements before departure.
For journeys within Hong Kong, an executive sedan is suitable for 1–3 passengers. For groups of up to 6 passengers, a Toyota Alphard, Vellfire or similar MPV can be arranged.
Executive sedans are not available for cross-border transfers. A seven-seater MPV or other suitable vehicle will be arranged based on the number of passengers and the itinerary.
A seven-seater vehicle accommodates up to 4 large suitcases and 4 carry-on bags. Minibuses and coaches are available for larger groups.
Yes. Please inform us when booking if you have oversized or multiple pieces of luggage so that we can arrange a suitable vehicle.
Actual luggage capacity depends on the vehicle, number of passengers and luggage size.
Yes. Child seats are available at USD 26 per seat.
Please provide the number and ages of the children when booking so that we can arrange suitable child seats.
Final charges are subject to the quotation for your journey.
Please notify us at least 24 hours before the scheduled service time if you need to cancel your booking.
Cancellations made less than 24 hours in advance may be charged at the full fare. Cancellation terms may vary for certain services or special itineraries, so please confirm the applicable terms when confirming your booking.
Final charges are subject to the quotation for your journey.
Yes. A maximum of two additional stops may be added to each journey.
For journeys within Hong Kong: - Same district: USD 13 per stop - Different district: USD 25 per stop
Additional stops in Mainland China will be quoted based on the actual route. If the stops significantly extend the journey, an hourly rate may apply.
Final charges are subject to the quotation for your journey.
No. Our professional operations team can plan a suitable route based on your pick-up points, drop-off points and itinerary.
If you prefer the stops to be arranged in a particular order, you may let us know when booking. Please contact our customer service team for details.
We may suspend or adjust services if the weather or road conditions could affect driving safety.
Arrangements will depend on the weather, road and safety conditions at the time. If your booking may be affected, please contact us for the latest arrangements.
